Customer care

Returns & Refunds

Updated September 5, 2026

Food items are final sale

For food safety, we do not accept returns or exchanges of condiment packets, sauces, seasonings, or food variety packs, including unopened items. Please check the product, packet count, and quantity before ordering.

Damaged, incorrect, or missing items

If an order arrives damaged, contains the wrong items, or is missing items, contact [email protected] with your order number and a description. Include photos of the affected items and packaging when available. Do not send food back unless we give you instructions. We will review the issue and arrange an appropriate replacement or refund for an eligible claim.

Refunds and cancellations

Approved refunds are returned to the original payment method; posting time depends on your payment provider. Contact us promptly to request a cancellation. We cannot guarantee cancellation after an order is processed or shipped. This policy does not limit rights or remedies required by applicable law.

Shipping

U.S. standard shipping is $5.99 for item subtotals under $50 and free for item subtotals of $50 or more, before tax. Wholesale arrangements are confirmed separately.